Support

Contacting us

Email: contact@syltra.ai

We reply within three business days, Monday to Friday, excluding Romanian public holidays.

To help us resolve things on the first reply, please include:

• The email address of your Syltra AI account.
• Whether you were using the web app, the iOS app, or the Android app.
• What you were trying to do, and what happened instead.
• A screenshot, if the problem is something you can see on screen.
• For a measurement problem: the measurement reference or the date it was taken.

Signing in

If you cannot sign in with your email and password, use the "Forgot password" link on the sign-in screen to receive a reset link.

If you signed up with Google or Apple, keep using that same button to sign in — an account created through a provider does not have a password until you set one.

If you signed up with Apple and chose "Hide My Email", your account is tied to Apple's private relay address. Sign in with Apple to reach it.

Verification emails can take a few minutes and occasionally land in spam. If one has not arrived after that, request a new one from the sign-in screen or write to us.

Measurements and results

Results depend heavily on the photograph. If a count or volume looks wrong, the first things worth checking are that the reference marker is fully visible and unobstructed, that the whole stack is inside the frame, and that the photo is in focus and evenly lit.

You can correct a result by hand from the measurement's detail screen; corrections are kept alongside the original so the history stays auditable.

If results are consistently wrong for a particular kind of stack or species, tell us — send the measurement reference and we will look at the images directly.

Plans and billing

Your current plan, its limits, and your usage for the month are shown in the app under Settings.

There are no purchases inside the mobile apps. Plans are arranged directly with us — activated with a promo code or agreed with our team — and are always managed on the web, never through the App Store or Google Play.

For anything about invoicing, upgrades, or plan limits, email contact@syltra.ai.

Your data and deleting your account

You can delete your account yourself, from Settings in the app — on the web, open Settings and choose Profile; on iOS and Android it is in the account section. No need to write to us.

Access ends the moment you confirm: you are signed out on every device and the data is no longer reachable. The account and its data are then permanently erased 30 days later. If you change your mind during those 30 days, simply sign in again and choose Restore my account.

Deletion removes your profile and the measurements owned by your organization. Where we are required by law to keep certain records — invoicing data, for example — we retain only those, for only as long as the law requires.

You can also request a copy of your data, or the correction of anything inaccurate, by emailing contact@syltra.ai. Our Privacy Policy sets out these rights in full.

Reporting a security issue

If you believe you have found a security vulnerability, please email contact@syltra.ai with "Security" in the subject line rather than reporting it publicly. We will acknowledge your report and keep you informed while we investigate.